Account Management

Password Reset

If you’ve forgotten your password, you can reset it from the login page:

1. Click Forgot Password
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Click the link and set a new password

Account Lockout

To protect your account, UpLogic locks accounts after 5 consecutive failed login attempts. When locked out:

• You’ll see a message indicating your account is temporarily locked
• The lockout lasts 15 minutes and then unlocks automatically
• You can also unlock your account immediately by resetting your password

Account Paused State

When your account is paused, all monitoring is stopped — your monitors will not run checks or send notifications.

What Causes a Paused Account

Your account can be paused for two reasons:

• Payment failure — A charge to your payment method was declined or failed
• Cancellation — Your subscription ended after you cancelled

How to Resolve

• Payment failure — Update your payment method through the Stripe customer portal (click Manage Billing on the Account page). Once the payment succeeds, monitoring resumes automatically.
• Cancellation — Subscribe to a new plan from the Account page. See Billing & Subscriptions for details on resubscribing.